Conflict ladder
Abstract
One of the most important things in good management is good and clear communication, both when it comes to working in a team and if you are working as a consultant and your relation with a client. Good communication is important within all types of management - project, program and portfolio. Basically every time more than one person is working together in solving a problem. A good way to start having good communication is to avoid bigger conflicts and misunderstandings. To avoid this the conflict ladder is a good tool to use.
Conflicts in its self is not a bad thing but escalating conflicts are bad,
Big idea
[1].
[2].
What is a conflict?
Where do conflicts arise?
Application
Within a team
Good relationship to your client
Limitations
Annotated bibliography
The Conflict Ladder - How to prevent and manage conflicts, BFA Handel, 2020 [2]. This leaflet is produces by the industry community of working environment within trade, finance and offices to improve the customer contact in the industry.
References
- ↑ J. Geraldi, C. Thuesen, J. Oehmen & V. Stingl. (2017). Doing Projects - Nordic flavour to managing projects. Danish Standards Foundation. (Page).
- ↑ 2.0 2.1 BFA Handel,\& Marianne Lassen (Stockfleth & Lassen). (2020). The Conflict Ladder - How to prevent and manage conflicts. http://bfahandel.dk/Files/Filer/BFAHandel/English/Trapned-pjece-eng-FINAL.pdf Visited: 08/02/2021.