Turn conflicts into connections

created by Jianan Yang

Abstract

In the project, program and portfolio management, conflicts caused by factors such as management procedures, costs, and personnel allocation are very common. This article focuses on project managers' identification and adjustment of self-conflicting emotions, and uses "mediator thinking" to connect their own needs with those hidden behind the other party's conflicting behaviors, and ultimately achieve mutual benefits for both parties in the conflict.

Table of contents:

1. Abstract
2. Main concepts
   1. What is conflict
   2. Common Causes of Conflicts
   3. Methods and tools for turning conflict into connection
3. Application
4. Discussion
   1. Advantages
   2. Restrictions
5. Annotated bibliography
6. References

Key References:

1. [1] Ike Lasater, John Kinyon, and Julie Stiles. Nonviolent Communication[M]. Beijing: Huaxia Publishing House, 2022.
2. [2] David Riddle. Managing Conflict[M]. Beijing: China Friendship Publishing Company, 2018.
3. [3] BarbaraA.BudjacCorvette. Conflict Management[M].Beijing: China Renmin University Press, 2009.