Total Quality Management - Revision history

Tkokotas at 12:46, 18 December 2018

2018-12-18T12:46:48Z

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			''Developed by Christoffer Koza Hansen''


	Total Quality Management (TQM) is a Quality Management System (QMS) and a management approach where an organisation strives to provide customers with product and services of a high quality and a continuous improvement of the means to do so. TQM requires an establishment of a culture of improvement where quality is top priority in the whole organisation; from floor to top management. TQM should be applied as a programme for cultural change. The culture needs quality in all aspects of the organisation’s operations and seeks to integrate all organisational functions focusing on compliance with customer needs. The focus is proactive; processes and productions is being done right initially in order to eliminate defects and waste.		Total Quality Management (TQM) is a Quality Management System (QMS) and a management approach where an organisation strives to provide customers with product and services of a high quality and a continuous improvement of the means to do so. TQM requires an establishment of a culture of improvement where quality is top priority in the whole organisation; from floor to top management. TQM should be applied as a programme for cultural change. The culture needs quality in all aspects of the organisation’s operations and seeks to integrate all organisational functions focusing on compliance with customer needs. The focus is proactive; processes and productions is being done right initially in order to eliminate defects and waste.

Christoffer Koza at 18:42, 26 September 2016

2016-09-26T18:42:56Z

← Older revision		Revision as of 18:42, 26 September 2016
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	Total Quality Management (TQM) is a Quality Management System (QMS) and a management approach where an organisation strives to provide customers with product and services of a high quality and a continuous improvement of the means to do so. TQM requires an establishment of a culture of improvement where quality is top priority in the whole organisation; from floor to top management. TQM should be applied as a programme for cultural change. The culture needs quality in all aspects of the organisation’s operations and seeks to integrate all organisational functions focusing on compliance with customer needs. The focus is proactive; processes and productions is being done right initially in order to eliminate defects and waste.		Total Quality Management (TQM) is a Quality Management System (QMS) and a management approach where an organisation strives to provide customers with product and services of a high quality and a continuous improvement of the means to do so. TQM requires an establishment of a culture of improvement where quality is top priority in the whole organisation; from floor to top management. TQM should be applied as a programme for cultural change. The culture needs quality in all aspects of the organisation’s operations and seeks to integrate all organisational functions focusing on compliance with customer needs. The focus is proactive; processes and productions is being done right initially in order to eliminate defects and waste.

	Total Quality Management was popular in the late 1980s and early 1990s, but the use of TQM is not too widespread today due to competition from other quality management systems such as Lean Manufacturing, Six Sigma and the ISO 9000 series. <ref name=WikiTQM> Wikipedia: ''Total Quality Management'' https://en.wikipedia.org/wiki/~~Total_quality_managemen~~</ref>		Total Quality Management was popular in the late 1980s and early 1990s, but the use of TQM is not too widespread today due to competition from other quality management systems such as Lean Manufacturing, Six Sigma and the ISO 9000 series. <ref name=WikiTQM> Wikipedia: ''Total Quality Management'' https://en.wikipedia.org/wiki/Total_quality_management</ref>

	== Quality Management Systems <ref name=MCP> Winch, Graham M. (2010), ''Managing Constructions Projects'', 2nd Edition, Chapter 12, p. 316-345.</ref> <ref name=OMAIA> Sanders & Reid (2013), ''Operations Management: An Integrated Approach'', 5th Edition International Student Version,, Chapter 5, p. 136-170.</ref> ==		== Quality Management Systems <ref name=MCP> Winch, Graham M. (2010), ''Managing Constructions Projects'', 2nd Edition, Chapter 12, p. 316-345.</ref> <ref name=OMAIA> Sanders & Reid (2013), ''Operations Management: An Integrated Approach'', 5th Edition International Student Version,, Chapter 5, p. 136-170.</ref> ==

Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:41:24Z

Annotated Bibliography

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	\| Dr. A. Nkoyock \|\| Practical Applications of Total Quality Management \|\| 2010 \|\| Homepage \|\| -\|\| - \|\| This homepage is a blog from Dr. A. Nkoyock, which gives another aspect of application of TQM. Dr. Alain Nkoyock earned a Doctorate of Management in Organizational Leadership with a Specialization in Information Systems and Technology from University of Phoenix in Arizona.		\| Dr. A. Nkoyock \|\| Practical Applications of Total Quality Management \|\| 2010 \|\| Homepage \|\| -\|\| - \|\| This homepage is a blog from Dr. A. Nkoyock, which gives another aspect of application of TQM. Dr. Alain Nkoyock earned a Doctorate of Management in Organizational Leadership with a Specialization in Information Systems and Technology from University of Phoenix in Arizona.
	\|\|http://nkoyock.net/blog/?p=52		\|\|http://nkoyock.net/blog/?p=52
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			\| Wikipedia \|\| Total Quality Management \|\| 2016 \|\| Homepage \|\| -\|\| - \|\| A short introduction to TQM (as it was in the 1980's)
			\|\|https://en.wikipedia.org/wiki/Total_quality_management
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	\|}		\|}

Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:38:28Z

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	\|\|https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/		\|\|https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/
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	Dr. A. Nkoyock \|\| Practical Applications of Total Quality Management \|\| 2010 \|\| Homepage \|\| -\|\| - \|\| This homepage is a blog from Dr. A. Nkoyock, which gives another aspect of application of TQM. Dr. Alain Nkoyock earned a Doctorate of Management in Organizational Leadership with a Specialization in Information Systems and Technology from University of Phoenix in Arizona.		\| Dr. A. Nkoyock \|\| Practical Applications of Total Quality Management \|\| 2010 \|\| Homepage \|\| -\|\| - \|\| This homepage is a blog from Dr. A. Nkoyock, which gives another aspect of application of TQM. Dr. Alain Nkoyock earned a Doctorate of Management in Organizational Leadership with a Specialization in Information Systems and Technology from University of Phoenix in Arizona.
	\|\|http://nkoyock.net/blog/?p=52		\|\|http://nkoyock.net/blog/?p=52
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	\|}		\|}

Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:38:18Z

Annotated Bibliography

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	Dr. A. Nkoyock \|\| Practical Applications of Total Quality Management \|\| 2010 \|\| Homepage \|\| -\|\| - \|\| This homepage is a blog from Dr. A. Nkoyock, which gives another aspect of application of TQM. Dr. Alain Nkoyock earned a Doctorate of Management in Organizational Leadership with a Specialization in Information Systems and Technology from University of Phoenix in Arizona.		Dr. A. Nkoyock \|\| Practical Applications of Total Quality Management \|\| 2010 \|\| Homepage \|\| -\|\| - \|\| This homepage is a blog from Dr. A. Nkoyock, which gives another aspect of application of TQM. Dr. Alain Nkoyock earned a Doctorate of Management in Organizational Leadership with a Specialization in Information Systems and Technology from University of Phoenix in Arizona.
	\|\|http://nkoyock.net/blog/?p=52		\|\|http://nkoyock.net/blog/?p=52
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	\|}		\|}

Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:37:58Z

Annotated Bibliography

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	\|\|https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/		\|\|https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/
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	\|}		Dr. A. Nkoyock \|\| Practical Applications of Total Quality Management \|\| 2010 \|\| Homepage \|\| -\|\| - \|\| This homepage is a blog from Dr. A. Nkoyock, which gives another aspect of application of TQM. Dr. Alain Nkoyock earned a Doctorate of Management in Organizational Leadership with a Specialization in Information Systems and Technology from University of Phoenix in Arizona.
			\|\|http://nkoyock.net/blog/?p=52
	~~↑ Wikipedia:~~ Total Quality Management ~~https://en.wikipedia.org/wiki/Total_quality_managemen~~		\|}
	~~↑ 2.0 2.1 Winch, Graham M. (~~2010~~), Managing Constructions Projects, 2nd Edition, Chapter 12, p. 316~~-~~345~~.
	~~↑ 3~~.~~0 3.1 Sanders & Reid (2013)~~, ~~Operations Management: An Integrated Approach, 5th Edition International Student Version,, Chapter 5, p. 136-170.~~
	~~↑ ASQ.COM: The 7 Basic Quality Tools for Process Improvement http://asq.org/learn-about-quality/seven-basic-quality-tools/overview/overview.html~~
	~~↑ Isixsigma.com: Introduction and Implementation~~ of TQM ~~https://www~~.~~isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/~~
	↑ Dr. A. Nkoyock~~: Practical Applications~~ of ~~Total Quality~~ Management http://nkoyock.net/blog/?p=52

Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:31:28Z

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	\| ASQ.COM \|\| The 7 Basic Quality Tools for Process Improvement \|\| 2016 \|\| Homepage \|\| -\|\| - \|\| ASQ is a global community of people managing quality. The link introduces the 7 basics quality tools for process improvement. Each tool can be further investigated by clicking the respective link		\| ASQ.COM \|\| The 7 Basic Quality Tools for Process Improvement \|\| 2016 \|\| Homepage \|\| -\|\| - \|\| ASQ is a global community of people managing quality. The link introduces the 7 basics quality tools for process improvement. Each tool can be further investigated by clicking the respective link
	\|\| http://asq.org/learn-about-quality/seven-basic-quality-tools/overview/overview.html		\|\| http://asq.org/learn-about-quality/seven-basic-quality-tools/overview/overview.html
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			\| Isixsigma.com \|\| The 7 Basic Quality Tools for Process Improvement \|\| 2016 \|\| Homepage \|\| -\|\| - \|\| Isixsigma.com is a global community of people working with Six Sigma. It includes forums, articles, etc. The link describes how to introduce and implement TQM from a general aspect.
			\|\|https://www.isixsigma.com/methodology/total-quality-management-tqm/introduction-and-implementation-total-quality-management-tqm/
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	\|}		\|}

Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:24:02Z

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	\| ASQ.COM \|\| The 7 Basic Quality Tools for Process Improvement \|\| 2016 \|\| Homepage \|\| -\|\| - \|\| ASQ is a global community of people managing quality. The link introduces the 7 basics quality tools for process improvement. Each tool can be further investigated by clicking the respective link		\| ASQ.COM \|\| The 7 Basic Quality Tools for Process Improvement \|\| 2016 \|\| Homepage \|\| -\|\| - \|\| ASQ is a global community of people managing quality. The link introduces the 7 basics quality tools for process improvement. Each tool can be further investigated by clicking the respective link
	\|\| -		\|\| http://asq.org/learn-about-quality/seven-basic-quality-tools/overview/overview.html
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	\|}		\|}

Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:23:47Z

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	! Author !! Title !! Date !! Category !! Chapter !! Pages !! Brief description !! Link		! Author !! Title !! Date !! Category !! Chapter !! Pages !! Brief description !! Link
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	\| Winch, Graham M. \|\| Managing Constructions Projects \|\| 2010 \|\| Book \|\| Chapter 12 \|\| 316-345 \|\| The book is used in university teaching as an introduction on how to manage construction projects. Chapter 12 describes TQM with a focus on contruction.		\| Winch, Graham M. \|\| Managing Constructions Projects \|\| 2010 \|\| Book \|\| Chapter 12 \|\| 316-345 \|\| The book is used in university teaching as an introduction on how to manage construction projects. Chapter 12 describes TQM with a focus on contruction
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	\| ~~Sanders & Reid~~ \|\| ~~Operations Management: An Integrated Approach~~ \|\| ~~2013~~ \|\| ~~Book~~ \|\| ~~Chapter 5~~ \|\| ~~136~~-~~170~~ \|\| ~~The book provides~~ a ~~solid foundation~~ of ~~Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts~~. ~~Chapter 5 is a general introduction to~~ the ~~concept of~~ quality ~~and TQM~~. ~~It also includes examples of use of TQM with two different cases~~		\| ASQ.COM \|\| The 7 Basic Quality Tools for Process Improvement \|\| 2016 \|\| Homepage \|\| -\|\| - \|\| ASQ is a global community of people managing quality. The link introduces the 7 basics quality tools for process improvement. Each tool can be further investigated by clicking the respective link
	\|\| -		\|\| -
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Christoffer Koza: /* Annotated Bibliography */

2016-09-26T18:19:27Z

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	\| Winch, Graham M. \|\| Managing Constructions Projects \|\| 2010 \|\| Book \|\| Chapter 12 \|\| 316-345 \|\| The book is used in university teaching as an introduction on how to manage construction projects. Chapter 12 describes TQM with a focus on contruction.		\| Winch, Graham M. \|\| Managing Constructions Projects \|\| 2010 \|\| Book \|\| Chapter 12 \|\| 316-345 \|\| The book is used in university teaching as an introduction on how to manage construction projects. Chapter 12 describes TQM with a focus on contruction.
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	\| Sanders & Reid \|\| Operations Management: An Integrated Approach \|\| 2013 \|\| Book \|\| Chapter 5 \|\| 136-170 \|\| The book provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Chapter 5 is a general introduction to the concept of quality and TQM. It also includes examples of use of TQM with two different cases		\| Sanders & Reid \|\| Operations Management: An Integrated Approach \|\| 2013 \|\| Book \|\| Chapter 5 \|\| 136-170 \|\| The book provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Chapter 5 is a general introduction to the concept of quality and TQM. It also includes examples of use of TQM with two different cases
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			\| Sanders & Reid \|\| Operations Management: An Integrated Approach \|\| 2013 \|\| Book \|\| Chapter 5 \|\| 136-170 \|\| The book provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Chapter 5 is a general introduction to the concept of quality and TQM. It also includes examples of use of TQM with two different cases
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← Older revision		Revision as of 18:19, 26 September 2016
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	\| Winch, Graham M. \|\| Managing Constructions Projects \|\| 2010 \|\| Book \|\| Chapter 12 \|\| 316-345 \|\| The book is used in university teaching as an introduction on how to manage construction projects. Chapter 12 describes TQM with a focus on contruction.		\| Winch, Graham M. \|\| Managing Constructions Projects \|\| 2010 \|\| Book \|\| Chapter 12 \|\| 316-345 \|\| The book is used in university teaching as an introduction on how to manage construction projects. Chapter 12 describes TQM with a focus on contruction.
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	\| Sanders & Reid \|\| Operations Management: An Integrated Approach \|\| 2013 \|\| Book \|\| Chapter 5 \|\| 136-170 \|\| The book provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Chapter 5 is a general introduction to the concept of quality and TQM. It also includes examples of use of TQM with two different cases		\| Sanders & Reid \|\| Operations Management: An Integrated Approach \|\| 2013 \|\| Book \|\| Chapter 5 \|\| 136-170 \|\| The book provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Chapter 5 is a general introduction to the concept of quality and TQM. It also includes examples of use of TQM with two different cases
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			\| Sanders & Reid \|\| Operations Management: An Integrated Approach \|\| 2013 \|\| Book \|\| Chapter 5 \|\| 136-170 \|\| The book provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Chapter 5 is a general introduction to the concept of quality and TQM. It also includes examples of use of TQM with two different cases
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	\|}		\|}