Kano Model: Introduction and Application - Revision history

Hu Hai: /* ANNOTATED BIBLIOGRAPHY */

2022-03-22T14:41:23Z

ANNOTATED BIBLIOGRAPHY

← Older revision		Revision as of 14:41, 22 March 2022
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	This article uses a quantitative way to use the Kano Model to analyze the customers' satisfaction and dissatisfactions with functions on mobile phones in the Indian market. By using Kano Model, they got an analysis result of customers' to different mobile brands in India.<BR>		This article uses a quantitative way to use the Kano Model to analyze the customers' satisfaction and dissatisfactions with functions on mobile phones in the Indian market. By using Kano Model, they got an analysis result of customers' to different mobile brands in India.<BR>
	'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>		'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>
	Implemented the Kano Model into the project management process and based on the results of the surveys of project management participants in the product development, the author helped the client's company find a more systematic project management structure on the product development		Implemented the Kano Model into the project management process and based on the results of the surveys of project management participants in the product development, the author helped the client's company find a more systematic project management structure on the product development.
	===References===		===References===
	<references>		<references>

Hu Hai: /* ANNOTATED BIBLIOGRAPHY */

2022-03-22T14:41:07Z

ANNOTATED BIBLIOGRAPHY

← Older revision		Revision as of 14:41, 22 March 2022
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	This article uses a quantitative way to use the Kano Model to analyze the customers' satisfaction and dissatisfactions with functions on mobile phones in the Indian market. By using Kano Model, they got an analysis result of customers' to different mobile brands in India.<BR>		This article uses a quantitative way to use the Kano Model to analyze the customers' satisfaction and dissatisfactions with functions on mobile phones in the Indian market. By using Kano Model, they got an analysis result of customers' to different mobile brands in India.<BR>
	'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>		'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>
			Implemented the Kano Model into the project management process and based on the results of the surveys of project management participants in the product development, the author helped the client's company find a more systematic project management structure on the product development
	===References===		===References===
	<references>		<references>

Hu Hai: /* Kano Model in Project Management */

2022-03-22T14:37:00Z

Kano Model in Project Management

← Older revision		Revision as of 14:37, 22 March 2022
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	According to International Project Management Association (IPMA, 2006), a project is a series of operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a project as a temporary endeavour undertaken to create a unique product, service, or result.<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective.<ref name="ISO (2012)"/> According to the definitions above, this study summarises that a project contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective. Based on the definition of PM in PMI(2013), a tool that can help project managers make decisions in the product development process can assist product managers to achieve better project management performance.		According to International Project Management Association (IPMA, 2006), a project is a series of operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a project as a temporary endeavour undertaken to create a unique product, service, or result.<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective.<ref name="ISO (2012)"/> According to the definitions above, this study summarises that a project contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective. Based on the definition of PM in PMI(2013), a tool that can help project managers make decisions in the product development process can assist product managers to achieve better project management performance.

	In Sonia M's article<ref name="Kano in PM"/>, they designed a survey consisting of questions about the project management improvements in their product development process. And based on the results and the Kano Model Analysis, they found ~~out~~ a more systematic way to organize and optimize the project management structure in the product development.		In Sonia M's article<ref name="Kano in PM"/>, they designed a survey consisting of questions about the project management improvements in their product development process. And based on the results and the Kano Model Analysis, they found a more systematic way to organize and optimize the project management structure in the product development. Although the original purpose of the Kano Model is helping developers make decisions on functions of products. In another perspective, Kano Model is a qualitative and quantitative tool to help developers find out the deeper thoughts of users. Treat project management participants as project management users, the Kano Model can be a useful method to help project managers to optimize the project management process and performance.

	== ANNOTATED BIBLIOGRAPHY ==		== ANNOTATED BIBLIOGRAPHY ==

Hu Hai: /* ANNOTATED BIBLIOGRAPHY */

2022-03-22T14:29:30Z

ANNOTATED BIBLIOGRAPHY

← Older revision		Revision as of 14:29, 22 March 2022
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	This article first introduced the Kano Model to the product development area. And this article defines the basic 5 customer preferences for the product and introduces how to use this model in product development in a basic way.<BR>		This article first introduced the Kano Model to the product development area. And this article defines the basic 5 customer preferences for the product and introduces how to use this model in product development in a basic way.<BR>
	'''Choudhury, D.K., Gulati, U. Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands.'''<BR>		'''Choudhury, D.K., Gulati, U. Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands.'''<BR>
	This article uses a quantitative way to use the Kano Model to analyze the customers' satisfaction and dissatisfactions with functions on mobile phones in the Indian market. By using Kano Model, they got an analysis result of customers' to different mobile brands in India.		This article uses a quantitative way to use the Kano Model to analyze the customers' satisfaction and dissatisfactions with functions on mobile phones in the Indian market. By using Kano Model, they got an analysis result of customers' to different mobile brands in India.<BR>
	'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>		'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>

Hu Hai: /* ANNOTATED BIBLIOGRAPHY */

2022-03-22T14:29:12Z

ANNOTATED BIBLIOGRAPHY

← Older revision		Revision as of 14:29, 22 March 2022
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	This article first introduced the Kano Model to the product development area. And this article defines the basic 5 customer preferences for the product and introduces how to use this model in product development in a basic way.<BR>		This article first introduced the Kano Model to the product development area. And this article defines the basic 5 customer preferences for the product and introduces how to use this model in product development in a basic way.<BR>
	'''Choudhury, D.K., Gulati, U. Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands.'''<BR>		'''Choudhury, D.K., Gulati, U. Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands.'''<BR>
			This article uses a quantitative way to use the Kano Model to analyze the customers' satisfaction and dissatisfactions with functions on mobile phones in the Indian market. By using Kano Model, they got an analysis result of customers' to different mobile brands in India.
	'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>		'''Sonia M. Lo, Han-Ping Shen & James C. Chen (2017) An integrated approach to project management using the Kano model and QFD: an empirical case study.'''<BR>

Hu Hai: /* ANNOTATED BIBLIOGRAPHY */

2022-03-22T14:17:19Z

ANNOTATED BIBLIOGRAPHY

← Older revision		Revision as of 14:17, 22 March 2022
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	'''Kano, Noriaki; Nobuhiku Seraku; Fumio Takahashi; Shinichi Tsuji (April 1984). "Attractive quality and must-be quality".'''<BR>		'''Kano, Noriaki; Nobuhiku Seraku; Fumio Takahashi; Shinichi Tsuji (April 1984). "Attractive quality and must-be quality".'''<BR>
	This article first introduced the Kano Model to the product development area. And this article defines the basic 5 customer preferences for the product and introduces how to use this model in product development in a basic way.<BR>		This article first introduced the Kano Model to the product development area. And this article defines the basic 5 customer preferences for the product and introduces how to use this model in product development in a basic way.<BR>
	~~'''Pouliot, F. (1993), Customer-defined Quality.'''<BR>~~

	'''Choudhury, D.K., Gulati, U. Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands.'''<BR>		'''Choudhury, D.K., Gulati, U. Product attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands.'''<BR>

Hu Hai: /* Kano Model in Project Management */

2022-03-22T14:16:44Z

Kano Model in Project Management

← Older revision		Revision as of 14:16, 22 March 2022
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	According to International Project Management Association (IPMA, 2006), a project is a series of operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a project as a temporary endeavour undertaken to create a unique product, service, or result.<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective.<ref name="ISO (2012)"/> According to the definitions above, this study summarises that a project contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective. Based on the definition of PM in PMI(2013), a tool that can help project managers make decisions in the product development process can assist product managers to achieve better project management performance.		According to International Project Management Association (IPMA, 2006), a project is a series of operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a project as a temporary endeavour undertaken to create a unique product, service, or result.<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective.<ref name="ISO (2012)"/> According to the definitions above, this study summarises that a project contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective. Based on the definition of PM in PMI(2013), a tool that can help project managers make decisions in the product development process can assist product managers to achieve better project management performance.

	In Sonia M's article, they designed a survey consisting of questions about the project management improvements in their product development process. And based on the results and the Kano Model Analysis, they found out a more systematic way to organize and optimize the project management structure in the product development.		In Sonia M's article<ref name="Kano in PM"/>, they designed a survey consisting of questions about the project management improvements in their product development process. And based on the results and the Kano Model Analysis, they found out a more systematic way to organize and optimize the project management structure in the product development.

	== ANNOTATED BIBLIOGRAPHY ==		== ANNOTATED BIBLIOGRAPHY ==

Hu Hai: /* Kano Model in Project Management */

2022-03-22T14:16:16Z

Kano Model in Project Management

← Older revision		Revision as of 14:16, 22 March 2022
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	===Kano Model in Project Management===		===Kano Model in Project Management===
	Project management (PM) is anticipated to play an integrated role to manage corporate resources with the constraints of time and cost to produce the highest quality of products. However, the approach of applying the standards and guidance to an existing product development process is not sufficiently illustrated in the literature. <ref name="Kano in PM"/>According to International Project Management Association (IPMA, 2006), a project is a series of operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a project as a temporary endeavour undertaken to create a unique product, service, or result.<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective.<ref name="ISO (2012)"/> According to the definitions above, this study summarises that a project contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective. Based on the definition of PM in PMI(2013), a tool that can help project managers make decisions in the product development process can assist product managers to achieve better project management performance.		Project management (PM) is anticipated to play an integrated role to manage corporate resources with the constraints of time and cost to produce the highest quality of products. However, the approach of applying the standards and guidance to an existing product development process is not sufficiently illustrated in the literature. <ref name="Kano in PM"/>

			According to International Project Management Association (IPMA, 2006), a project is a series of operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a project as a temporary endeavour undertaken to create a unique product, service, or result.<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective.<ref name="ISO (2012)"/> According to the definitions above, this study summarises that a project contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective. Based on the definition of PM in PMI(2013), a tool that can help project managers make decisions in the product development process can assist product managers to achieve better project management performance.

	In Sonia M's article, they designed a survey consisting of questions about the project management improvements in their product development process. And based on the results and the Kano Model Analysis, they found out a more systematic way to organize and optimize the project management structure in the product development.		In Sonia M's article, they designed a survey consisting of questions about the project management improvements in their product development process. And based on the results and the Kano Model Analysis, they found out a more systematic way to organize and optimize the project management structure in the product development.

Hu Hai: /* Kano Model in Project Management */

2022-03-22T14:15:43Z

Kano Model in Project Management

← Older revision		Revision as of 14:15, 22 March 2022
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	===Kano Model in Project Management===		===Kano Model in Project Management===
	Project management (PM) is anticipated to play an integrated role to manage corporate resources with the constraints of time and cost to produce the highest quality of products. However, the approach of applying the standards and guidance to an existing product development process is not sufficiently illustrated in the literature. <ref name="Kano in PM"/>		Project management (PM) is anticipated to play an integrated role to manage corporate resources with the constraints of time and cost to produce the highest quality of products. However, the approach of applying the standards and guidance to an existing product development process is not sufficiently illustrated in the literature. <ref name="Kano in PM"/>According to International Project Management Association (IPMA, 2006), a project is a series of operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a project as a temporary endeavour undertaken to create a unique product, service, or result.<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective.<ref name="ISO (2012)"/> According to the definitions above, this study summarises that a project contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective. Based on the definition of PM in PMI(2013), a tool that can help project managers make decisions in the product development process can assist product managers to achieve better project management performance.

	~~According to International Project Management Association (IPMA, 2006)~~, a ~~project is a series~~ of ~~operations with time and cost constraints that can realise a set of defined and deliverable objectives.<ref name="IPMA, 2006"/> The PMI (2013) defines a~~ project ~~as a temporary endeavour undertaken to create a unique~~ product~~, service, or result~~.~~<ref name="PMI (2013)"/> ISO (2012) defines a project as a unique set of processes consisting of coordinated~~ and ~~controlled activities with start and finish dates~~, ~~undertaken to achieve an objective.<ref name="ISO (2012)"/> According~~ to the ~~definitions above, this study summarises that a~~ project ~~contains a series of interrelated activities, and completing these activities under time, cost, and quality standard constraints can reach a unique objective~~.		In Sonia M's article, they designed a survey consisting of questions about the project management improvements in their product development process. And based on the results and the Kano Model Analysis, they found out a more systematic way to organize and optimize the project management structure in the product development.

	== ANNOTATED BIBLIOGRAPHY ==		== ANNOTATED BIBLIOGRAPHY ==

Hu Hai: /* Analysis of Questionnaire Results */

2022-03-22T13:29:26Z

Analysis of Questionnaire Results

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	===Analysis of Questionnaire Results===		===Analysis of Questionnaire Results===
	'''Kano Evaluation Table'''<BR>		'''Kano Evaluation Table'''<BR>
	Based on the combination of responses to the implemented and not implemented needs question the classification can be deduced (see Table 1). Questionable result answers are not taken into account during the evaluation.<ref name="Kano Evaluation Table"/>		Based on the combination of responses to the implemented and not implemented needs question the classification can be deduced (see Table 1). Questionable result answers are not taken into account during the evaluation.<ref name="Kano Evaluation Table"/> This is a basic way of using the Kano Model to evaluate the user needs/ customer preferences of new functions.
	[[File:Kano Evaluation Table-Hai.png\|500px\|thumb\|right\|Table 1]]		[[File:Kano Evaluation Table-Hai.png\|500px\|thumb\|right\|Table 1]]