Crisis management - Revision history

Tom Ruetgers at 20:34, 4 March 2019

2019-03-04T20:34:43Z

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	Thus, organizations which operate in more hazardous businesses (chemical, oil, pharmaceutical and airline industries) create crisis management plans before they need them. However, several crises arise without any concrete preparations and the crisis management plan needs to be developed. It is needless to say, that each crisis needs its own individualized crisis management plan. A crisis management plan for an oil platform breakdown needs other requirements than a financial crisis. Nevertheless, the structure of a crisis management plan, indifferent to the causes, has to follow four steps:		Thus, organizations which operate in more hazardous businesses (chemical, oil, pharmaceutical and airline industries) create crisis management plans before they need them. However, several crises arise without any concrete preparations and the crisis management plan needs to be developed. It is needless to say, that each crisis needs its own individualized crisis management plan. A crisis management plan for an oil platform breakdown needs other requirements than a financial crisis. Nevertheless, the structure of a crisis management plan, indifferent to the causes, has to follow four steps:

	[[File:S182570pic3.jpg‎\|thumb\|right\|400px\|Figure 3: Crisis management steps <ref> Personal creation</ref>]]		[[File:S182570pic3.jpg‎\|thumb\|right\|400px\|Figure 3: Crisis management plan - Four steps <ref> Personal creation</ref>]]

	''1.) Take charge quickly''		''1.) Take charge quickly''

Tom Ruetgers at 20:33, 4 March 2019

2019-03-04T20:33:37Z

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Tom Ruetgers at 20:24, 4 March 2019

2019-03-04T20:24:48Z

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Tom Ruetgers at 20:08, 4 March 2019

2019-03-04T20:08:47Z

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Tom Ruetgers at 15:43, 4 March 2019

2019-03-04T15:43:28Z

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Tom Ruetgers: /* Executing Crisis Management - A practical case study */

2019-03-04T13:05:36Z

Executing Crisis Management - A practical case study

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	VII. It has to be ensured that changes were made, that an event like that could never occur again.		VII. It has to be ensured that changes were made, that an event like that could never occur again.

	* Step 5: Once the crisis is overcome, the CMT is no longer needed and either project management team takes care of the project again or a recovery project management process will be initiated.		* '''Step 5: Recover''': Once the crisis is overcome, the CMT is no longer needed and either project management team takes care of the project again or a recovery project management process will be initiated.

	===Recovery and Prevention===		===Recovery and Prevention===

Tom Ruetgers: /* Crisis Management Plan */

2019-03-04T13:04:13Z

Crisis Management Plan

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	The most sensible topic during the crisis is communication - intern as well extern the organization. In an age where information and news get spread all over the world through media channel within minutes, there is no chance to hide crisis or conceal particular details. Therefore, the biggest challenge is, when the crisis reaches public: Controlling the message. The CMT must be able to respond to all accusations and needs a rock solid communication strategy.		The most sensible topic during the crisis is communication - intern as well extern the organization. In an age where information and news get spread all over the world through media channel within minutes, there is no chance to hide crisis or conceal particular details. Therefore, the biggest challenge is, when the crisis reaches public: Controlling the message. The CMT must be able to respond to all accusations and needs a rock solid communication strategy.
	The next step is to handle a hostile press. It is not unusually in project crisis that innocent people were hurt or lost their lives or the environment were significant damaged. As a consequence, it is just a matter of time until the press will blame the organizations or project team, whoever might seem responsible for the incident. A detailed crisis communication approach will be introduced in ''~~3.4~~ Crisis Communication Management''. <ref name="stevenfink"/>		The next step is to handle a hostile press. It is not unusually in project crisis that innocent people were hurt or lost their lives or the environment were significant damaged. As a consequence, it is just a matter of time until the press will blame the organizations or project team, whoever might seem responsible for the incident. A detailed crisis communication approach will be introduced in ''Crisis Communication Management''. <ref name="stevenfink"/>

	''4.) Fix the problem''		''4.) Fix the problem''

Tom Ruetgers: /* Executing Crisis Management - A practical case study */

2019-03-04T13:03:15Z

Executing Crisis Management - A practical case study

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	===Executing Crisis Management - A practical case study===		===Executing Crisis Management - A practical case study===

	To illustrate the Proactive Crisis Resolution Approach more descriptive a simplified crisis management example will be stated. The case study is inspired by a real life example (the collapse of the Norwegian gas platform "Sleipner A" in 1991) <ref name="casestudy"/>, but supplemented by fictional assumptions to ~~underline~~ the theoretical framework. <ref name="Crisis1"/> <ref name="Projectfailurerate"/>. The following situation and circumstances are given: A construction company has the order to build an oil platform on the sea for a known oil drilling concern. The construction company, is in charge for the hole project set up. During the construction a fatal collapse happens, due to a design-calculation mistake. During the collapse several employees were working on the site and the drill was already bored in the ground. One save worker observed the disaster from a boat and calls the emergency hotline first and informs his project management leader secondly. How to proceed from here on?		To illustrate the Proactive Crisis Resolution Approach more descriptive a simplified crisis management example will be stated. The case study is inspired by a real life example (the collapse of the Norwegian gas platform "Sleipner A" in 1991) <ref name="casestudy"/>, but supplemented by fictional assumptions to demonstrate the overall theoretical framework. <ref name="Crisis1"/> <ref name="Projectfailurerate"/>. The following situation and circumstances are given: A construction company has the order to build an oil platform on the sea for a known oil drilling concern. The construction company, is in charge for the hole project set up. During the construction a fatal collapse happens, due to a design-calculation mistake. During the collapse several employees were working on the site and the drill was already bored in the ground. One save worker observed the disaster from a boat and calls the emergency hotline first and informs his project management leader secondly. How to proceed from here on?

	* '''Step 1: Build a Crisis Management Team (CMT)'''. The project management has to inform immediately the executive management and consequently the CMT will be activated. (Assumed that the construction company has prepared this scenario within risk management before the project has started). Furthermore, a Crisis Management Officer (CMO) will be determined.		* '''Step 1: Build a Crisis Management Team (CMT)'''. The project management has to inform immediately the executive management and consequently the CMT will be activated. (Assumed that the construction company has prepared this scenario within risk management before the project has started). Furthermore, a Crisis Management Officer (CMO) will be determined.

Tom Ruetgers: /* Executing Crisis Management - A practical case study */

2019-03-04T12:53:06Z

Executing Crisis Management - A practical case study

← Older revision		Revision as of 12:53, 4 March 2019
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	===Executing Crisis Management - A practical case study===		===Executing Crisis Management - A practical case study===

	To illustrate the Proactive Crisis Resolution Approach more descriptive a simplified crisis management example will be stated. The case study is inspired by a real life example (the collapse of the Norwegian gas platform "Sleipner A" in 1991) <ref name="casestudy"/>, but supplemented by fictional assumptions to underline the theoretical framework. <ref name="Crisis1"/> <ref name="Projectfailurerate"/>. The following situation and circumstances are given: A construction company has the order to build an oil platform on the sea for a known oil drilling concern. The construction company, is in charge for the hole project set up. During the construction a fatal collapse happens, due to a design-calculation mistake. During the collapse several employees were working on the site and the drill was already bored in the ground. One save worker observed the disaster from a boat and calls the emergency hotline ~~firstly~~ and informs his project management leader secondly. How to proceed from here on?		To illustrate the Proactive Crisis Resolution Approach more descriptive a simplified crisis management example will be stated. The case study is inspired by a real life example (the collapse of the Norwegian gas platform "Sleipner A" in 1991) <ref name="casestudy"/>, but supplemented by fictional assumptions to underline the theoretical framework. <ref name="Crisis1"/> <ref name="Projectfailurerate"/>. The following situation and circumstances are given: A construction company has the order to build an oil platform on the sea for a known oil drilling concern. The construction company, is in charge for the hole project set up. During the construction a fatal collapse happens, due to a design-calculation mistake. During the collapse several employees were working on the site and the drill was already bored in the ground. One save worker observed the disaster from a boat and calls the emergency hotline first and informs his project management leader secondly. How to proceed from here on?

	* '''Step 1: Build a Crisis Management Team (CMT)'''. The project management has to inform immediately the executive management and consequently the CMT will be activated. (Assumed that the construction company has prepared this scenario within risk management before the project has started). Furthermore, a Crisis Management Officer (CMO) will be determined.		* '''Step 1: Build a Crisis Management Team (CMT)'''. The project management has to inform immediately the executive management and consequently the CMT will be activated. (Assumed that the construction company has prepared this scenario within risk management before the project has started). Furthermore, a Crisis Management Officer (CMO) will be determined.

Tom Ruetgers: /* Executing Crisis Management - A practical case study */

2019-03-04T12:51:51Z

Executing Crisis Management - A practical case study

← Older revision		Revision as of 12:51, 4 March 2019
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	===Executing Crisis Management - A practical case study===		===Executing Crisis Management - A practical case study===

	To illustrate the Proactive Crisis Resolution Approach more descriptive a simplified crisis management example will be stated. The case study is inspired by a real life example (the collapse of the Norwegian gas platform "Sleipner A" in 1991) <ref name="casestudy"/>, but supplemented by fictional assumptions to underline the theoretical framework. <ref name="Crisis1"/> <ref name="Projectfailurerate"/>. The following situation and circumstances are given: A construction company has the order to build an oil platform on the sea for a known oil drilling concern. The construction company, is in charge for the hole project set up. During the construction a fatal collapse happens, due to calculation ~~fault~~. During the collapse several employees were working on the site and the drill was already bored in the ground. One save worker observed the disaster from a boat and calls the emergency hotline firstly and informs his project management leader secondly. How to proceed from here on?		To illustrate the Proactive Crisis Resolution Approach more descriptive a simplified crisis management example will be stated. The case study is inspired by a real life example (the collapse of the Norwegian gas platform "Sleipner A" in 1991) <ref name="casestudy"/>, but supplemented by fictional assumptions to underline the theoretical framework. <ref name="Crisis1"/> <ref name="Projectfailurerate"/>. The following situation and circumstances are given: A construction company has the order to build an oil platform on the sea for a known oil drilling concern. The construction company, is in charge for the hole project set up. During the construction a fatal collapse happens, due to a design-calculation mistake. During the collapse several employees were working on the site and the drill was already bored in the ground. One save worker observed the disaster from a boat and calls the emergency hotline firstly and informs his project management leader secondly. How to proceed from here on?

	* '''Step 1: Build a Crisis Management Team (CMT)'''. The project management has to inform immediately the executive management and consequently the CMT will be activated. (Assumed that the construction company has prepared this scenario within risk management before the project has started). Furthermore, a Crisis Management Officer (CMO) will be determined.		* '''Step 1: Build a Crisis Management Team (CMT)'''. The project management has to inform immediately the executive management and consequently the CMT will be activated. (Assumed that the construction company has prepared this scenario within risk management before the project has started). Furthermore, a Crisis Management Officer (CMO) will be determined.