Conflict ladder - Revision history

San: /* The good conflict within a project team */

2021-02-28T22:36:49Z

The good conflict within a project team

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	To have a team performing at its highest it is important to have a good constructive communication with healthy conflicts. “ (…) individuals in teams are interdependent, their work needs joint effort, and synergy effects emerge.”<ref name="Doing Projects" /> Therefore, it is important that all team members know about how to avoid escalating conflicts, and how to solve them. Teams can be composed in a lot of ways; very experienced can be put together with a recent graduate, people from different cultures, different professions etc. These diverse compositions can create a variation of conflicts depending on the phase of the team development or the pressure the team is under – for example “when deadlines get closer, the team has a moment of conflict and sense of urgency. If managed well, this is used to gain momentum and pull people together to deliver the intended outcomes, as oppose to e.g. blaming one another for potential delays and rework”<ref name="Doing Projects" />.		To have a team performing at its highest it is important to have a good constructive communication with healthy conflicts. “ (…) individuals in teams are interdependent, their work needs joint effort, and synergy effects emerge.”<ref name="Doing Projects" /> Therefore, it is important that all team members know about how to avoid escalating conflicts, and how to solve them. Teams can be composed in a lot of ways; very experienced can be put together with a recent graduate, people from different cultures, different professions etc. These diverse compositions can create a variation of conflicts depending on the phase of the team development or the pressure the team is under – for example “when deadlines get closer, the team has a moment of conflict and sense of urgency. If managed well, this is used to gain momentum and pull people together to deliver the intended outcomes, as oppose to e.g. blaming one another for potential delays and rework”<ref name="Doing Projects" />.

	*An example of a conflict could be two team members working on a project, one of them have been in the business for over 15 years where the other have just graduated and are working on the first project. Between these two a lot of disagreements can occur, especially method and value conflicts. Here it is important that if a method conflict occurs, that they have to listen to how the other are used to work with a certain tool. Try not to think that their way is the correct way, and respect the other by listening and through push and pull communication, they will come to an agreement of how the tool will be used. By that the conflict will be kept at step 1 and the two team members will have made a tighter bond, and they know that they can solve conflict together.		An example of a conflict could be two team members working on a project, one of them have been in the business for over 15 years where the other have just graduated and are working on the first project. Between these two a lot of disagreements can occur, especially method and value conflicts. Here it is important that if a method conflict occurs, that they have to listen to how the other are used to work with a certain tool. Try not to think that their way is the correct way, and respect the other by listening and through push and pull communication, they will come to an agreement of how the tool will be used. By that the conflict will be kept at step 1 and the two team members will have made a tighter bond, and they know that they can solve conflict together.

	=== Keep a good relationship to your project owner ===		=== Keep a good relationship to your project owner ===

San: /* Why care about conflicts as a project, program or portfolio manager */

2021-02-28T22:35:15Z

Why care about conflicts as a project, program or portfolio manager

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	Different examples of conflicts at different stages and managing tool to use in different relations will be illustrated, so it will be easier for you to incorporate The Conflict Ladder in not only your daily work life but also your personal life.		Different examples of conflicts at different stages and managing tool to use in different relations will be illustrated, so it will be easier for you to incorporate The Conflict Ladder in not only your daily work life but also your personal life.

	== Why ~~care about conflicts~~ as a project, program or portfolio manager ==		== Why use The Conflict Ladder as a project, program or portfolio manager ==

	When talking about managing, no matter if it is project, program or portfolio management, good communication is the key. In every type of managing information have to be gathered from different actors, agreements have to be made between parts, a solution have to be researched and analyzed by a various of team members. Every time two individuals have to communicate, different parameters can cause a conflict - here the challenge lies in keeping it as a good conflict with a useful outcome for both sides. If the conflict escalates drastic it can have large consequences for the harmony in a team. To keep conflicts at a compatible level sometimes requires clever managing.		When talking about managing, no matter if it is project, program or portfolio management, good communication is the key. In every type of managing information have to be gathered from different actors, agreements have to be made between parts, a solution have to be researched and analyzed by a various of team members. Every time two individuals have to communicate, different parameters can cause a conflict - here the challenge lies in keeping it as a good conflict with a useful outcome for both sides. If the conflict escalates drastic it can have large consequences for the harmony in a team. To keep conflicts at a compatible level sometimes requires clever managing.

San: /* The good conflict within a project team */

2021-02-28T22:33:39Z

The good conflict within a project team

← Older revision		Revision as of 22:33, 28 February 2021
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	To have a team performing at its highest it is important to have a good constructive communication with healthy conflicts. “ (…) individuals in teams are interdependent, their work needs joint effort, and synergy effects emerge.”<ref name="Doing Projects" /> Therefore, it is important that all team members know about how to avoid escalating conflicts, and how to solve them. Teams can be composed in a lot of ways; very experienced can be put together with a recent graduate, people from different cultures, different professions etc. These diverse compositions can create a variation of conflicts depending on the phase of the team development or the pressure the team is under – for example “when deadlines get closer, the team has a moment of conflict and sense of urgency. If managed well, this is used to gain momentum and pull people together to deliver the intended outcomes, as oppose to e.g. blaming one another for potential delays and rework”<ref name="Doing Projects" />.		To have a team performing at its highest it is important to have a good constructive communication with healthy conflicts. “ (…) individuals in teams are interdependent, their work needs joint effort, and synergy effects emerge.”<ref name="Doing Projects" /> Therefore, it is important that all team members know about how to avoid escalating conflicts, and how to solve them. Teams can be composed in a lot of ways; very experienced can be put together with a recent graduate, people from different cultures, different professions etc. These diverse compositions can create a variation of conflicts depending on the phase of the team development or the pressure the team is under – for example “when deadlines get closer, the team has a moment of conflict and sense of urgency. If managed well, this is used to gain momentum and pull people together to deliver the intended outcomes, as oppose to e.g. blaming one another for potential delays and rework”<ref name="Doing Projects" />.

	*An example of a ~~good~~ conflict ~~in the green area~~ could be two team members working on a project, one of them have been in the business for over 15 years where the other have just graduated and are working on the first project. Between these two a lot of disagreements can occur, especially method and value conflicts. Here it is important that if a method conflict occurs, that they have to listen to how the other are used to work with a certain tool. Try not to think that their way is the correct way, and respect the other by listening and through push and pull communication, they will come to an agreement of how the tool will be used.		*An example of a conflict could be two team members working on a project, one of them have been in the business for over 15 years where the other have just graduated and are working on the first project. Between these two a lot of disagreements can occur, especially method and value conflicts. Here it is important that if a method conflict occurs, that they have to listen to how the other are used to work with a certain tool. Try not to think that their way is the correct way, and respect the other by listening and through push and pull communication, they will come to an agreement of how the tool will be used. By that the conflict will be kept at step 1 and the two team members will have made a tighter bond, and they know that they can solve conflict together.

	=== Keep a good relationship to your project owner ===		=== Keep a good relationship to your project owner ===

San: /* The good conflict within a project team */

2021-02-28T22:29:44Z

The good conflict within a project team

← Older revision		Revision as of 22:29, 28 February 2021
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	To have a team performing at its highest it is important to have a good constructive communication with healthy conflicts. “ (…) individuals in teams are interdependent, their work needs joint effort, and synergy effects emerge.”<ref name="Doing Projects" /> Therefore, it is important that all team members know about how to avoid escalating conflicts, and how to solve them. Teams can be composed in a lot of ways; very experienced can be put together with a recent graduate, people from different cultures, different professions etc. These diverse compositions can create a variation of conflicts depending on the phase of the team development or the pressure the team is under – for example “when deadlines get closer, the team has a moment of conflict and sense of urgency. If managed well, this is used to gain momentum and pull people together to deliver the intended outcomes, as oppose to e.g. blaming one another for potential delays and rework”<ref name="Doing Projects" />.		To have a team performing at its highest it is important to have a good constructive communication with healthy conflicts. “ (…) individuals in teams are interdependent, their work needs joint effort, and synergy effects emerge.”<ref name="Doing Projects" /> Therefore, it is important that all team members know about how to avoid escalating conflicts, and how to solve them. Teams can be composed in a lot of ways; very experienced can be put together with a recent graduate, people from different cultures, different professions etc. These diverse compositions can create a variation of conflicts depending on the phase of the team development or the pressure the team is under – for example “when deadlines get closer, the team has a moment of conflict and sense of urgency. If managed well, this is used to gain momentum and pull people together to deliver the intended outcomes, as oppose to e.g. blaming one another for potential delays and rework”<ref name="Doing Projects" />.

			*An example of a good conflict in the green area could be two team members working on a project, one of them have been in the business for over 15 years where the other have just graduated and are working on the first project. Between these two a lot of disagreements can occur, especially method and value conflicts. Here it is important that if a method conflict occurs, that they have to listen to how the other are used to work with a certain tool. Try not to think that their way is the correct way, and respect the other by listening and through push and pull communication, they will come to an agreement of how the tool will be used.

	=== Keep a good relationship to your project owner ===		=== Keep a good relationship to your project owner ===

San: /* Conflict management tools */

2021-02-28T22:29:09Z

Conflict management tools

← Older revision		Revision as of 22:29, 28 February 2021
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	'''Tools to the green area:'''		'''Tools to the green area:'''
	At step 1 it is important to stay cool and stick to the topic. Show respect and listen to the other part ~~when~~ using push and pull communication. If the conflict is hard to solve a tool like negotiation can be useful to reach an agreement. In the DS Handbook 185:2007<ref name="Doing Projects" /> it stands: “Negotiation is, amongst other things, a key tool for conflict resolution. (…) When entering a negotiation, consider what is relevant to you, prepare strong arguments and an attractive BATNA (best alternative to non-agreement). Ideally, negotiations should be shaped as a problem-solving instead of a bargaining task.”		At step 1 it is important to stay cool and stick to the topic. Show respect and listen to the other part by using push and pull communication. If the conflict is hard to solve a tool like negotiation can be useful to reach an agreement. In the DS Handbook 185:2007<ref name="Doing Projects" /> it stands: “Negotiation is, amongst other things, a key tool for conflict resolution. (…) When entering a negotiation, consider what is relevant to you, prepare strong arguments and an attractive BATNA (best alternative to non-agreement). Ideally, negotiations should be shaped as a problem-solving instead of a bargaining task.”

	'''Tools to the yellow area:'''		'''Tools to the yellow area:'''
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	'''Tools to the red area:'''		'''Tools to the red area:'''
	When the conflict reaches this area a third part is necessary to get the conflict under control. The uninvolved part will have a mediating role. The goal for the mediator is to create a safe room to reestablish the contact between the involved parts<ref name="DKR">L. Christy. "Grib konflikten". 3rd edition (2012). Det Kriminalpræventive Råd. 18-22.</ref>.		When the conflict reaches this area a third part is necessary to get the conflict under control. The uninvolved part will have a mediating role. The goal for the mediator is to create a safe room to reestablish the contact between the involved parts<ref name="DKR">L. Christy. "Grib konflikten". 3rd edition (2012). Det Kriminalpræventive Råd. 18-22.</ref>.


	In general these tools can be helpful to keep a conflict from escalating: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].		In general these tools can be helpful to keep a conflict from escalating: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].

San: /* Limitations */

2021-02-28T22:07:57Z

Limitations

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	It can be hard to see the conflict in a bigger picture when the parties in the conflicts are not only two people and if the conflict contains of more than one type of conflict. Here ~~a model~~ like Van de Vlierts ~~conflict model is~~ useful to map the conflict and be able to learn from it what went wrong.		It can be hard to see the conflict in a bigger picture when the parties in the conflicts are not only two people and if the conflict contains of more than one type of conflict. Here The Conflict Model of like Van de Vlierts can be useful to map the conflict to provide an overview, and by that be able to learn from what went wrong with handling the conflict.


	All in all, without constructive and good communication there will be no way to solve a conflict – no matter which ~~tool is~~ being used.		All in all, without constructive and good communication there will be no way to solve a conflict – no matter which tools are being used. If for example the communication keeps generating misunderstandings and thereby disagreements, the conflict will either escalate or go around and around.

	== Annotated bibliography ==		== Annotated bibliography ==

San: /* Conflict management tools */

2021-02-28T21:57:15Z

Conflict management tools

← Older revision		Revision as of 21:57, 28 February 2021
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	In general these tools can be helpful to keep a conflict from escalating: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].		In general these tools can be helpful to keep a conflict from escalating: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].

	No matter if you are the manager or just a team member the conflict management tools can be useful when detecting a conflict. If being a project, program or portfolio manager conflicts can quickly occur if you are being unclear and then misunderstood or		No matter if you are the manager or just a team member the conflict management tools can be useful when detecting a conflict. If being a project, program or portfolio manager conflicts can quickly occur if you are being unclear and then misunderstood by the team, and therefore it is beneficial to have a tool by the hand to keep the misunderstanding from becoming a bigger conflict. If you as a manager are detecting a big conflict within your team the most important thing for you to remember, is to divide sun and wind equal.

	=== The good conflict within a project team ===		=== The good conflict within a project team ===

San: /* Conflict management tools */

2021-02-28T21:00:40Z

Conflict management tools

← Older revision		Revision as of 21:00, 28 February 2021
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	In general these tools can be helpful to keep a conflict from escalating: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].		In general these tools can be helpful to keep a conflict from escalating: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].

			No matter if you are the manager or just a team member the conflict management tools can be useful when detecting a conflict. If being a project, program or portfolio manager conflicts can quickly occur if you are being unclear and then misunderstood or

	=== The good conflict within a project team ===		=== The good conflict within a project team ===

San: /* Conflict management tools */

2021-02-28T20:52:00Z

Conflict management tools

← Older revision		Revision as of 20:52, 28 February 2021
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	In general these tools can be helpful to keep a conflict ~~in the green area~~: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].		In general these tools can be helpful to keep a conflict from escalating: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].

	=== The good conflict within a project team ===		=== The good conflict within a project team ===

San: /* Conflict management tools */

2021-02-28T20:51:16Z

Conflict management tools

← Older revision		Revision as of 20:51, 28 February 2021
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	In general these tools can be helpful to keep a conflict in the green area: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].		In general these tools can be helpful to keep a conflict in the green area: [http://wiki.doing-projects.org/index.php/Active_Listening_Technique Active Listening Techniques], [http://wiki.doing-projects.org/index.php/Constructive_communication Constructive communication], [http://wiki.doing-projects.org/index.php/Self-Awareness link Self-Awareness], [http://wiki.doing-projects.org/index.php/Choosing_the_appropriate_medium_(oral_%E2%80%93_written_%E2%80%93_hybrids) Choosing the appropriate medium (oral- written – hybrids)].

	~~No matter if you are the manager or just a team member the conflict management tools can be useful when detecting a conflict.~~


	=== The good conflict within a project team ===		=== The good conflict within a project team ===